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Shipping, Returns, & Store Policies

2024 Renovation Sale Policy

All discounted items are sold “as-is”, in its current condition and without any representations, guarantees, or warranties from Seller. All discounted items, special orders, custom items, and altered items are not eligible for refund or exchange.

General Return Policy

Your satisfaction is our priority at Expressions Jewelers. We offer a comprehensive return policy for both in-store and online purchases. You may request a refund or exchange within 30 days of the original purchase date for all eligible merchandise (excluding pre-owned Estate Jewelry, special orders, custom orders, final sale, and "as-is" items).

To be eligible for a return or exchange, the merchandise must meet the following criteria:

  1. The item must be in the same unworn and unaltered condition as at the time of purchase.
  2. The original packaging must accompany the merchandise.
  3. The original purchase receipt must be provided.

Refunds and Exchange Options

For eligible returns or exchanges, we offer the following refund and exchange options:

  1. Refunds will be issued in the original form of payment or in-store credit.
  2. Cash refunds over $50.00 will be issued by check.
  3. Trade-in or scrap refunds will be issued in-store credit.

Exceptions and Special Cases

Please note the following exceptions to our general return policy:

  1. Special orders, custom work, and altered items cannot be refunded or exchanged.
  2. Gift cards are non-refundable and cannot be exchanged.
  3. For merchandise accompanied by a gift receipt, you may exchange the item for merchandise or receive a gift card within 30 days of the purchase date.
  4. Items sold at a discount through our Renovation Sale

Specifics for Certain Items

  1. Estate Jewelry, Sale items, lab-grown diamonds, and lab-grown diamond jewelry that remain unaltered may be exchanged within 15 days of the original purchase date. Refunds are not available for these items.
  2. Any pre-owned item, including Estate Jewelry is sold in "As-Is" condition, with all faults. The Buyer acknowledges and accepts that Buyer is purchasing the Property in its current condition and without any representations, guarantees, or warranties from Seller, either expressed or implied, as to suitability or condition.

Finality of Trade-Ins and Scrap Purchases

  1. Customer trade-ins and scrap purchases are final. These items cannot be refunded or exchanged.

We strive to provide fair and accessible return options for all our customers. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Note: This return policy applies to Expressions Jewelers' online and in-store purchases.

 

Preparing your Return by Mail 

To return a shipped item to ExpressionsJewelers.com, please follow these instructions:

  1. Email us at [email protected] with your original order number, full name, shipping address, and billing address, item(s) to be returned, and reason for the return.
  2. You will receive a pre-paid shipping label and packing slip within 4 business days.
  3. Box your item securely, in the original packaging, and packing slip.
  4. Print and stick the pre-paid label to the outside of your package.
  5. Ship your package.

Please note that Expressions Jewelers is not responsible for merchandise that's not received or not returned in accordance with these terms.

Once your return is received, our team will inspect and begin to process your shipment. If everything looks good, we will credit your original payment method, excluding delivery charges, within 15 business days of receiving your return.

Shipping & Delivery

We offer the following shipping methods:

  • Pickup Instore – Complimentary, ready within one to two business days.
  • Standard Shipping - $10 flat rate ($25.00 for select giftware) and free for orders over $299. Ships within five business days, with delivery taking 5-10 business days.
  • Next Day Shipping - $70 flat rate and free for orders over $4999. Ships within two business days, with delivery the next business day (where available).

For your security, orders over $1,000 will require a signature for delivery.

We strive to ensure that our return policy is clear, concise, and easy to understand for all customers. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

 

Custom and Special Order Jewelry

All custom work and special orders require a 25% non-refundable deposit and must be paid-in-full at time of pick-up. Merchandise must be paid for and picked up within 90 days of completion. 

Layaway

Layaway is available for in-store purchases only.

Maximum four-month layaway available on qualifying in-stock purchases of $300 or more. Not available on discounted merchandise, not available on special orders. 

A 25% deposit and up to four-equal monthly payments required. The item must be paid-in-full and picked-up by the completion date.

If the item is not collected within four months, a refund will be issued in the original form of payment less a $25.00 cancellation fee.

Repair Terms

Items are submitted to Expressions Jewelers for repair only and we will not act as an insurer of the items listed for repair. We will repair or replace any article that is lost, stolen, or damaged due to our negligence, up to the value declared by the customer. Should no value be listed it will be assumed that value is less than $75.00.

Listed prices and verbal estimates are predicated on Expressions Jewelers keeping any and all old material. Minimum charge of $25.00 for returned material.

Expressions Jewelers is not responsible for articles left over 90 days.