Frequently Asked Questions

What types of jewelry do you specialize in?

At Expressions Jewelers, we specialize in fine diamond and gemstone jewelry, with a particular focus on custom engagement rings, wedding bands, estate jewelry, and timeless pieces that celebrate life’s special moments. We offer a wide range of jewelry, including necklaces, bracelets, earrings, and more. Visit Us for more information.

Do you offer custom jewelry design services?

Absolutely! We take pride in our custom jewelry design services, where we work closely with you to bring your vision to life. Our team, including GIA-trained experts and gemologist, will guide you through each step—from selecting the perfect stone to designing a unique setting. Whether you're looking to create a bespoke engagement ring or redesign a family heirloom, our in-house experts will ensure your custom piece is truly one-of-a-kind. Learn about the Jewelry Design Process.

What is your return/exchange policy?

We want you to be completely satisfied with your purchase. Expressions Jewelers offers a 30-day return or exchange policy on most jewelry items, provided they are in their original condition. Custom-designed jewelry, special orders, pre-owned items, or altered pieces may not be eligible for return but can often be adjusted to ensure your complete satisfaction. We recommend speaking with our team to learn more about specific policies for your purchase. See our Store Policies.

Do you offer financing or payment plans?

Yes, we understand that purchasing fine jewelry is a significant investment. To help make your purchase more manageable, we offer flexible financing options and payment plans. Our team can walk you through various options to find a plan that works best for you, so you can buy the jewelry you love without any financial strain. Apply for financing online.

Can I bring in my own stones for a custom piece?

Definitely! If you have a stone that holds sentimental value, or you've already found the perfect diamond or gemstone, we can incorporate it into a custom piece. Our skilled jewelers will carefully assess your stone to ensure it is suitable for the desired design and work with you to create a stunning piece that meets your expectations. Learn about the Jewelry Design Process.

Do you provide jewelry cleaning and repair services?

Yes, we provide comprehensive jewelry cleaning and repair services to keep your pieces looking their best. Whether it’s routine cleaning, polishing, prong tightening, stone replacement, or more extensive restoration work, our experienced jewelers will take care of your jewelry with the utmost care and precision. Visit Us for more information.

How long does it take to create a custom piece?

The timeline for creating a custom piece depends on the complexity of the design and the availability of materials. Generally, it takes about 4-8 weeks from the initial consultation to the final creation. Our team will provide you with a more specific timeframe once we understand your vision and design requirements. Learn about the Jewelry Design Process.

Can I upgrade a piece of jewelry purchased from your store?

Yes, we offer upgrade options for jewelry purchased from Expressions Jewelers. If you wish to trade in a diamond or gemstone piece, we provide fair value toward an upgrade, allowing you to refresh or elevate your jewelry collection. Our team can provide specific details based on the piece you have and what you are looking to upgrade to. Visit Us for more information.

Do you offer appraisals or insurance for jewelry?

Yes, we provide professional appraisal services for insurance, estate, or resale purposes. Our appraisals are conducted by an American Gem Society Certified Gemologists who will give you a detailed report of your jewelry’s value. We also recommend insuring your valuable pieces to protect against loss, theft, or damage, and can guide you on how to get coverage. Learn more about jewelry appraisals and stone identification.

What is the best way to care for and store my jewelry?

To keep your jewelry looking its best, we recommend regular cleaning every 3-6 months. Store your jewelry in a dry, soft-lined box or pouch to prevent scratches. Avoid exposing your jewelry to harsh chemicals, lotions, or perfumes, and remove them when engaging in activities that could damage them. Our team is always here to provide specific care advice for your particular pieces. Visit Us for more information.